Store Policy&FAQ

Order Collection Policy

To ensure the best possible experience for all our valued customers, we kindly ask that you arrive promptly at your designated collection time. We understand that unexpected delays can occur, so if you anticipate being late, please notify us via phone or message as a courtesy.

Please note, that any orders not collected by the end of our trading day will be automatically cancelled and responsibly discarded. BCC Dessert and Cake is unable to accept responsibility for missed or forgotten collections, and no refunds, exchanges, or store credits will be issued under these circumstances.

Refunds, exchanges or store-credits are not permitted once payment has been received, including for change-of-mind purchases or after orders have been approved and forwarded to the kitchen for preparation

We appreciate your understanding and cooperation.

Order Refund Policy

FAQ

1. Are all your desserts made on site?

"Yes, they certainly are. A pastry chef is here daily preparing all desserts from scratch - every layer and every decoration you see from our entremets to our desserts on menu."

2. Do you have any gluten free options?

"Unfortunately not at the moment."

3. How long are store credits valid for?

"Store credits are valid for 3 months from the date they are provided to the customer.Bcc Dessert and Cake will not take responsibility for store credits not being used.Once store credits have past there valid-till dates; refund, exchange or an extension of the store credit date will not be given or offered. To ensure the store credit is used, this is the customers responsibility."

4. Do you offer any desserts gelatine-free or halal friendly?

"Majority of our dine-in desserts do not consist of gelatin. If you're looking for cake slices from our cabinet, our Strawberry Fresh Cream, Creme Brulee and American Cheese are gelatin-free!"

5. Do you open on public holidays?

"We are generally open on public holidays, however, we kindly ask customers to check our social media pages incase of any changes. Opening hours for public holidays are 1pm-6pm."