Store Policy

To ensure the best possible experience for all our valued customers, we kindly ask that you arrive promptly at your designated collection time. We understand that unexpected delays can occur, so if you anticipate being late, please notify us via phone or message as a courtesy.​​

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Please note, that any orders not collected by the end of our trading day will be automatically cancelled and responsibly discarded. BCC Dessert and Cake is unable to accept responsibility for missed or forgotten collections, and no refunds, exchanges, or store credits will be issued under these circumstances.

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Refunds, exchanges or store-credits are not permitted once payment has been received, including for change-of-mind purchases or after orders have been approved and forwarded to the kitchen for preparation​

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We appreciate your understanding and cooperation.